Where does SurMer source its seafood?

Sur Mer is committed to providing the freshest seafood possible. We source our seafood from trusted French suppliers, focusing on sustainable and ethical practices. Our goal is to ensure you receive the highest quality products every time.

Is the seafood frozen before delivery?

No, our seafood is never frozen before delivery. We take pride in delivering fresh, never-frozen products straight to your door. Our commitment to quality ensures an authentic and delightful culinary experience.

What sets SurMer apart from other seafood providers?

SurMer distinguishes itself by offering unparalleled freshness, convenience, and affordability. Unlike major retailers, we prioritize delivering truly fresh seafood without compromise. Our passion for quality sets us apart.

How can I place an order on Sur Mer?

Placing an order is easy! Simply browse our selection, add your desired items to the cart, and proceed to checkout. Follow the steps to provide delivery details and payment information, and voilà – you're on your way to enjoying fresh seafood!

What areas do you deliver to?

SurMer currently delivers throughout Switzerland & Liechtenstein.

Which delivery service do you use to send the items?

We ship all packages with Planzer Express.

How is the order shipped?

We have a chilled, ecological packaging concept and ship with a Planzer.

Can I track my order?

Yes, if you add your mobile number and once your order is dispatched, you will receive a text message with a tracking link. You can use this link to monitor the delivery status of your seafood.

Is cooling guaranteed?

Yes, cooling is guaranteed at all times thanks to our ecological packaging concept.

How much will the transportation cost me?

Shipping costs CHF 15.00

What if I'm not satisfied with my order?

We strive for your satisfaction. If you encounter any issues with your order, please contact our customer support team through the contact us page, and we will do our best to address your concerns.

Are there any recipe recommendations?

Absolutely! Check out our curated collection of mouthwatering recipes on our website. We believe in enhancing your culinary experience with our exceptional seafood, and our recipes are designed to complement the freshness of our products.

How can I stay updated on SurMer's latest offerings and promotions?

To stay informed about our latest products, promotions, and seafood-related insights, subscribe to our newsletter. You can find the subscription option at the bottom of our website.

Is SurMer committed to sustainability?

Yes, sustainability is a core value at SurMer. We actively seek suppliers who adhere to sustainable and ethical practices, contributing to the long-term health of our oceans and ecosystems.